FAQ
Frequently Asked Questions.
Common questions about CrewApp applications.
Platform & Products
What is CrewApp?+
CrewApp is a modular airline operations platform that connects crew, office teams, and ground staff through role-based operational information across CrewApp-Mobile, CrewApp-LIVE, and CrewApp-Ground.
What are CrewApp-Mobile, CrewApp-LIVE, and CrewApp-Ground?+
CrewApp-Mobile is the mobile app for crew and mobile users. CrewApp-LIVE is the web-based operational hub for office teams. CrewApp-Ground supports station and ground users with role-focused workflows.
Who uses CrewApp inside an airline?+
CrewApp supports multiple operational teams, including crew members, operations control, management, station users, airside teams, loadmasters, ramp agents, and office stakeholders.
Integrations & Implementation
Does CrewApp replace our existing airline systems?+
Usually, no. CrewApp connects with existing airline systems and presents operational information in clearer, role-based views. The final setup depends on your systems, available APIs, and implementation scope.
What systems can CrewApp integrate with?+
CrewApp can be configured around systems such as crew management, operations control, DCS, booking, maintenance, HR, training, passenger services, cargo services, and internal document stores.
Do all airlines use the same modules?+
No. CrewApp is modular by design, so each airline can start with the highest-value workflows first and expand the platform over time.
How does implementation usually start?+
Implementation usually starts by identifying the workflows, user groups, and data sources that create the highest operational value for your airline.
Configuration & Operations
Can CrewApp be adapted to our airline?+
Yes. Branding, terminology, visible modules, screens, and workflows can be configured around your airline operation and the user groups in scope.
How does CrewApp help during disruption?+
CrewApp helps teams respond faster by keeping crew, ground, and office users aligned through shared operational information, communication, and role-based views.
What affects the final CrewApp setup?+
The final setup depends on your operational model, user groups, source systems, available APIs, compliance requirements, and implementation priorities.
Commercial & Demo
Is pricing fixed or tailored?+
Pricing is tailored to each airline based on the selected products, workflows, user groups, integration scope, and support needs.
What happens after we request a demo?+
After you request a demo, we review your request and reply by email with a proposed date and time. Please also check your junk mail in case our reply lands there.
Who should attend a CrewApp demo?+
The best demos usually include the people closest to the workflows being reviewed, such as operations leads, crew-facing teams, station stakeholders, and relevant office users.
Can the demo be tailored to our airline operation?+
Yes. The demo can focus on the products, roles, workflows, and system context most relevant to your airline.
Book a tailored walkthrough around your airline workflows and systems.